AI features aren't free to run, and flat-rate pricing on variable compute is how margins quietly disappear. Pricing AI well means aligning what customers pay with what the feature costs and the value it delivers.
Pricing models
| Model | Fits when… |
|---|---|
| Included in tier | Cost is low/bounded, drives retention |
| Usage-based | Cost scales with use |
| Credits/packs | You want predictability + upside |
| Premium add-on | High-value, differentiated capability |
Protecting margin
- Instrument cost-to-serve per customer.
- Set guardrails and fair-use limits.
- Optimize prompts, caching and model choice.
- Revisit pricing as usage patterns emerge.
